Vacancy Female Customer Service Representative
Location: United Arab Emirates
Salary Offered: AED
Negotiable
Job Requirements
Job description
We are hiring Female Customer Service Representatives to manage customer queries and complaints. Only serious and Immediate joiners apply
Note: preference will be given to people who are on Visit/Cancelled Visa
Communication Skills
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/skills
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
Explore Excellent Typing skills
Demonstrates understanding of the Internet, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast -paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business. Most often occurring in the weeks surrounding the holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self disciplined Organized and detail -oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi -tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service
Qualifications required
Minimum 1 year Call centre and/or sales experience is required
Immediate joining
Minimum qualification-Any graduate / PG is eligible to apply
Industry-Internet / Ecommerce
Functional Area-ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category-Associate / SeniorAssociate - (NonTechnical)
Role-Associate / SeniorAssociate - (NonTechnical)
Expected Start Date: IMMEDIATE
Walk In Interview
Abu Baker Al Siddque Metro Station
Dynamic Business Center
Mezanine Floor, Office No 568
Monday to Saturday 12 to 6 pm
WhatsApp
+971505657275 / Viber +919979971283
E-mail:
feedback@gulfjobseeker.com
Education Required:
Graduate
Experience Required:
5-6 Years
Gulf Experience:
3-4 Years
Full Time - Other Jobs
Viewed 590 Times - Apply before April 14, 2022
Ref No: 66735-e1-FCSR | Posted: December 14, 2022
